Return and Refund Policy

Return and Refund Policy

At KiddiesDO, customer satisfaction is our top priority. Therefore, if you experience any dissatisfaction with the products you have purchased, you can find our return and refund policy below:

1. Return Conditions

• Return Period: You may request a return within 14 days after receiving the product.

• Eligible Products for Return: Returned products must be unused, in their original packaging, and complete with all accessories.

• Return Request: To initiate a return, please contact us with your invoice via email at info@kiddiesdo.com or through our customer service number: +44 7428 137099.

2. Return Process

• Return Approval: Once your return request has been reviewed, you will receive a return approval email. After receiving approval, you may send the product back to the designated address via shipping.

• Shipping Costs: Customers are responsible for shipping fees for returns. However, if the return is due to a defective or incorrect product, we will cover the shipping costs.

3. Refund Policy

• Refund Processing Time: Once we receive the returned product, we will inspect it for compliance with the return conditions. If approved, your refund will be processed within 7 business days.

• Refund Method: Refunds will be issued via the same payment method used for the original transaction. For payments made via credit card, the refund processing time may vary depending on your bank’s procedures.

4. Exchange Policy

• Exchange Period: You may request an exchange within 14 days after receiving the product.

• Exchange Conditions: Products requested for exchange must be unused, in their original packaging, and complete with all accessories. To initiate an exchange, please contact our customer service team.

5. Special Products

• Non-Returnable Items: Products that are custom-made or produced upon special order are not eligible for return or exchange.

At KiddiesDO, we strive to provide you with the best service possible. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team.